Privacy Policy
Last updated: April 2026
1. Introduction
Tails Sync (“we,” “us,” or “our”) operates the TailsSync pet grooming salon management platform. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our software, website, and related services.
By using TailsSync, you agree to the collection and use of information as described in this policy.
2. Information We Collect
We collect the following types of information:
- Account Information: When you register for TailsSync, we collect your name, email address, phone number, salon name, and billing information necessary to create and maintain your account.
- Client & Pet Data: Salon users enter client information (names, contact details, preferences) and pet information (pet names, breeds, vaccination records, alerts, notes) into the platform as part of normal salon operations.
- Appointment & Payment Data: We store appointment details, scheduling history, service records, payment transaction records, and product order information entered through the platform.
- Usage Data: We automatically collect information about how you interact with the platform, including pages visited, features used, timestamps, and device/browser information.
3. How We Use Your Information
We use the information we collect for the following purposes:
- To provide, operate, and maintain the TailsSync platform and its features
- To process subscription payments and billing
- To send automated appointment notifications and payment reminders to opted-in clients
- To provide customer support and respond to inquiries
- To improve and develop new features for the platform
- To ensure system security and prevent unauthorized access
- To comply with legal obligations
4. Data Sharing & Disclosure
We do not sell your personal information. We may share information in the following limited circumstances:
- Service Providers: With third-party vendors who assist in operating our platform (payment processing, email delivery, hosting) under strict confidentiality agreements.
- Legal Requirements: When required by law, regulation, or legal process.
- Business Transfers: In connection with a merger, acquisition, or sale of assets, with appropriate confidentiality protections.
5. Data Security
We implement industry-standard security measures to protect your information, including encrypted data transmission, secure server infrastructure, and access controls. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.
6. Data Retention
We retain your information for as long as your account is active or as needed to provide services. When a user is deleted, historical data (past appointments, activity logs, payment records) is retained for audit and reporting purposes as described in our platform documentation. You may request deletion of your account by contacting us.
7. Your Rights
Depending on your jurisdiction, you may have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information
- Object to or restrict certain processing activities
- Receive your data in a portable format
To exercise these rights, please contact us at support@tailssync.com.
8. Client Notification Consent
TailsSync sends automated notifications (appointment updates, payment reminders) only to clients who have explicitly opted in to receive phone notifications during account creation or sign-up. Clients may opt out at any time through their account settings or by contacting their salon.
9. Cookies & Tracking
We may use cookies and similar technologies to maintain your session, remember preferences, and analyze platform usage. You can control cookie settings through your browser preferences.
10. Children's Privacy
TailsSync is a business management platform intended for use by adults. We do not knowingly collect personal information from children under 13. If we become aware that we have collected information from a child under 13, we will take steps to delete that information.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify registered users of material changes via email or platform notification. The “Last updated” date at the top of this page indicates when this policy was last revised.
12. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us at:
Email: support@tailssync.com